These Terms and Conditions of Use constitute an agreement (the “Agreement”) between you and MatterLens, Inc. (“us”, “we”, or “our”), the owner of the website located at www.MatterLens.com (the “Site”) our mobile application entitled (“App”), and the services offered by us (collectively with the Site and the App, the “Services”). Your use of the Services constitutes your agreement, without limitation or qualification, to be bound by and to comply with the terms of this Agreement, along with our Privacy Policy. By doing any of those things you also represent to us that you are legally authorized (or, if you are an individual, legally competent and over the age of 18 years) to accept and agree to these terms. This Agreement will continue until terminated by either party, or modified or amended as set forth herein.
License
We hereby grant you a non-exclusive, non-transferable license to use the Site and the App in accordance with the terms of this Agreement. The license granted to you by us for the App is limited to a non-transferable license to use the App on any mobile device that you own or control. This license does not allow you to distribute or make the App available over a network where it could be used by multiple devices at the same time. You may not rent, lease, lend, sell, redistribute or sublicense the App.
Use of Services
You represent and warrant that you are at least 13 years of age and that you possess the legal right and ability to enter into this Agreement. You agree not to use the Services for any unlawful or abusive purpose or in any way which interferes with our ability to provide Services to our customers, or damages our property. You agree that your use of the Services is subject to all applicable local, state, national and international laws and regulations. You also agree: to comply with US law and local laws or rules regarding online conduct and acceptable content; not to host, submit content to or use the Services without the consent of a parent, guardian or educational supervisor if you are under the age of 13 (a “Minor”); not to use the Services to engage in commercial activities without our express written permission; not to modify or copy any materials on the Site or the App, including removing any copyright or proprietary notations; not to use any materials on the Site or the App for any public display (commercial or non-commercial); not to transfer any materials on the Site or the App to another person or “mirror” the materials on any other server; not to use any robot, spider, scraper or other automatic device, process or means to access the Site or the App for any purpose without our express written permission; not to take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; not to attempt to decompile or reverse engineer any software contained on the Site or the App; not to upload or transmit viruses or other harmful, disruptive or destructive files; and not to disrupt, interfere with, or otherwise harm or violate the security of the Site or the App, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the Site or the App.
Content
In utilizing the Site and/or the App, you may be permitted to post, upload, transmit, display, publish, distribute, or otherwise submit material to the Site and/or the App (collectively, “Submit”), including, but not limited to, images, information, articles, photos, videos, or text (collectively, “Content”). You agree not to Submit any Content that: contains vulgar, profane, abusive, or hateful language, epithets or slurs, text or illustrations in poor taste, inflammatory attacks of a personal, sexual, racial or religious nature, or expressions of bigotry, racism, discrimination or hate; contains sexually explicit language, pictures or other materials; is defamatory, threatening, harassing, disparaging, inflammatory, false, misleading, deceptive, fraudulent, inaccurate, or unfair, contains gross exaggeration or unsubstantiated claims, violates the privacy rights or right of publicity of any third party, is unreasonably harmful or offensive to any individual or community, contains any actionable statement, or tends to mislead or reflect unfairly on any other person, business or entity; hatred or physical harm of any kind against any group or individual, such as Content that promotes racism, bigotry, obscenity, or discrimination; advertises, promotes or offers to trade any goods or services or engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes; is intended primarily to promote a cause or movement, whether political, religious or other; contains copyrighted content (copyrighted articles, illustrations, images, lyrics, photos, audio, video, poems, text, or other content) without the express permission of the owner of the copyrights in the content, or otherwise infringes any copyright, trademark, patent, trade secret, or other intellectual property right; constitutes, promotes or encourages illegal acts, the violation of any right of any individual or entity, or the violation of any local, state, national or international law, rule, guideline or regulation; reveals the identity or any personal details of any person other than yourself including, without limitation, any other member without that person’s permission; contains any identifiable personal contact information (other than for purposes of registering for the Services); expresses or implies that any statements you make are made or endorsed by us; contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page); provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits or provides personal information from anyone under 18; provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses; solicits passwords or personally identifying information for commercial or unlawful purposes from other users; or is not otherwise in compliance with this Agreement.
The foregoing is a partial list of the kind of Content that is illegal or prohibited on the Site and the App. We reserve the right to investigate and take appropriate legal action in our sole discretion against anyone who violates this Section or any other provision of this Agreement, including without limitation removing the offending Content from the Site or the App, terminating the violator’s access to the Site and/or App, and contacting and disclosing information to the relevant authorities. We reserve the right (but disclaim any duty, obligation, or responsibility) to review, screen, refuse to post, remove in its entirety, or edit (at any time and without prior notice) any Content that we believe, in our absolute and sole discretion, may violate this Agreement.
You are solely responsible for the Content that you Submit to the Site and/or the App or transmit to other members. We will not be responsible, or liable to any third party, for the content, accuracy or legality of any Content posted on the Site and/or the App. We reserve the right to disclose your identity to any third party who claims that any Content posted by you on the Site and/or the App constitutes a violation of their intellectual property rights, their right to privacy, or any other rights.
By posting Content to any public area of the Site and/or the App, you automatically grant, and you represent and warrant that you have the right to grant, to us an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, and display, the Content for all purposes connected to operating and promoting the Services. We will not sell or sublicense your Content to any third party, however if MatterLens is acquired, this license may be assigned to our successor.
Safety
Certain of the Services may permit and/or facilitate interactions among or between users, including through comments, discussion forums and/or similar features. If you choose to interact with other users of the Site or the App, you do so entirely at your own risk. You should exercise caution in evaluating what you see when involved in internet communication with people who are unknown to you and be aware that people may not necessarily be who they say they are and that people may provide information or behave in a way that is unreliable, misleading or illegal.
By using the Site or the App, you accept that any User messages and communication may not be genuine and you agree to take reasonable precautions in all interactions with other Users of the Site or the App, particularly if you decide to meet offline or in person. You are solely responsible for your interactions with other Users. You should not provide your personal or financial information (for example, your credit card, social security number or bank account information) to other Users.
Your Account
In order to obtain access to the Services, you will need to register by creating an account. If you choose to create an account, you agree to provide only accurate, complete registration information, and you will keep that information up-to-date if it changes. When you register, you will be asked to provide your email address and create a password (a “Password”). Access to the Services is not authorized by any other person or entity using your email address and Password and you are responsible for preventing such unauthorized use. Individuals and entities whose privilege to access the Site or use the Services has previously been terminated by us may not register for an account, nor may you designate any of those individuals to use your account on your behalf. You are solely responsible for any and all access to the Services by persons using your email address and Password. Please notify us immediately if you become aware that your email address and Password are being used without authorization.
Although it is our intention for the Services to be available as much as possible, there will be occasions when the Services may be interrupted, including, without limitation, for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment.
You may cancel or terminate your Password, account and/or use of any Services, with or without cause at any time, by providing written notice to us via email at hello@matterlens.com. We reserve the right, in our sole and absolute discretion, to modify, suspend, or discontinue at any time, with or without notice, any of the Services. We also reserve the right, in our sole and absolute discretion, at any time and with or without prior notice to you, to suspend, cancel, transfer, or terminate your Password, account, and/or use of any Services for any reason whatsoever.
Disclaimer of Warranties
THE MATERIALS AND CONTENT CONTAINED ON THE SITE AND/OR THE APP AND THE SERVICES ARE PROVIDED “AS IS”. WE, THROUGH AND TOGETHER WITH OUR DIRECTORS, OFFICERS, STOCKHOLDERS, AGENTS, REPRESENTATIVES AND AFFILIATED ENTITIES (COLLECTIVELY, THE “COMPANY AFFILIATES” AND EACH A “COMPANY AFFILIATE”) MAKE NO WARRANTIES, EXPRESSED OR IMPLIED, REGARDING THE MATERIALS, CONTENT OR SERVICES WHATSOEVER AND HEREBY DISCLAIM AND NEGATE ANY AND ALL EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS, OR WARRANTIES ARISING BY COURSE OF DEALING OR CUSTOM OR TRADE . FURTHER, WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS ON THE SITE AND/OR THE APP OR OTHERWISE RELATING TO SUCH MATERIALS OR ON ANY SITES LINKED TO OR ACCESSIBLE THROUGH THE SITE AND/OR THE APP. THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, the foregoing disclaimers may not apply to you insofar as they relate to implied warranties.
Limitation of Liability
IN NO EVENT SHALL ANY COMPANY AFFILIATE BE LIABLE FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO DIRECT, COMPENSATORY, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA OR PROFIT, OR DUE TO BUSINESS INTERRUPTION, EVEN IF ANY COMPANY AFFILIATE HAS BEEN NOTIFIED ORALLY OR IN WRITING OF THE POSSIBILITY OF SUCH DAMAGE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR THE APP OR OTHERWISE RELATING TO THE PROVISION OF SERVICES BY US.
THIS LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
Indemnity
YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS THE COMPANY AFFILIATES FROM AND AGAINST ANY AND ALL CLAIMS, EXPENSES OR DAMAGES (INCLUDING ATTORNEYS’ FEES), WHETHER KNOWN OR UNKNOWN, ARISING FROM, INCURRED AS A RESULT OF, OR IN ANY MANNER RELATED TO (A) YOUR USE OF THE SERVICES OR THE SITE OR APP, OR (B) YOUR PROMISES OR STATEMENTS MADE IN THIS AGREEMENT. YOU HEREBY AGREE TO WAIVE (TO THE EXTENT PERMISSIBLE) ALL LAWS THAT MAY LIMIT THE EFFECTIVENESS OF THE FOREGOING RELEASES. NOTWITHSTANDING THE FOREGOING, YOU SHALL NOT BE LIABLE FOR CLAIMS, EXPENSES OR DAMAGES ARISING FROM THE INTENTIONAL OR GROSSLY NEGLIGENT ACTS OF ANY THE COMPANY AFFILIATES. THIS INDEMNIFICATION SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
Ownership of the Site and the App
The Site, the App, and all information, materials and content available on the Site and/or the App, including without limitation any trademarks, logos, service marks, trade dress, text, and graphics, is the property of MatterLens and/or certain third-parties. Nothing contained on the Site or the App should be construed as granting, by implication or otherwise, any license or right to use any of the information, materials or content available on the Site and/or the App without the written permission of the party that owns such information, materials or content, whether it be MatterLens or a third party.
Revisions and Errata
The materials appearing on the Site and/or the App could include technical, typographical, or photographic errors. We do not warrant that any of the materials on the Site or the App are accurate, complete, or current. We may make changes to the materials contained on the Site and/or the App at any time without notice. We do not, however, make any commitment to update the materials.
Links
The sites linked to or accessible through the Site or the App, if any, are not necessarily under our control and we are not responsible for the content of any linked or accessible site. The inclusion or omission of any link does not imply endorsement by us of any particular site, company or product. If you decide to access any of the third party sites linked to or accessible through the Site or the App, you do so entirely at your own risk.
Dealing with Third Parties
Your correspondence or business dealings with, or participation in promotions of, third parties found on or through the Site or the App, including but not limited to any museums, galleries or other providers, including payment and delivery of related goods or services or memberships, are solely between you and such third party. You agree that in no event shall any Company Affiliate be held responsible or liable for any loss or damage of any sort incurred as a result of or in connection with any dealings with such third parties.
Site Terms of Use Modifications
We may revise this Agreement at any time. All changes to this Agreement are effective upon posting to the Site without notice. Your continued use of the Site or the Services after we post any modifications to this Agreement will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Agreement.
Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, excluding that body of law applicable to conflicts of law. You agree that any suit, action or proceeding arising out of or relating to this Agreement shall be instituted only in a Massachusetts state or federal court sitting in Boston, Massachusetts, United States of America. You hereby waive any objection you may have now or hereafter to the laying of the venue of any such suit, action or proceeding, and irrevocably submit to the jurisdiction of any such court in any such suit, action or proceeding.
Privacy
Our Privacy Policy explains how we collect, use and disclose information that pertains to your privacy. The Privacy Policy forms part of our agreement with you and is incorporated in this Agreement by reference. For full details, please refer to our Privacy Policy.
General Information
We may assign all or part of our rights or duties under this Agreement in connection with a sale of all or substantially all our assets (including the Site and operations) to a third party. You may not assign this Agreement without our prior written consent. If any part of this Agreement is held invalid or unenforceable, that portion shall be construed to reflect the parties’ original intent, and the remaining portions shall remain in full force and effect. This Agreement constitutes the entire agreement between us and you with respect to your use of the Site, the App, and Services, and it supersedes all prior or contemporaneous communications and proposals between us and you with respect thereto. Our failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.
PRIVACY POLICY
Our lawyers made the below nice and legal (because that’s their job). They did let us put together this summary though, which lets us boil down everything you’re about to read in a nice, easy to understand context. Do your diligence on the below though (that’s your job). If anything doesn’t make sense or you’d like to put together custom terms, email us at hello@matterlens.com. For most companies we’re happy to oblige to fulfill your security, compliance, and privacy requirements.
WE DO NOT AND WILL NOT SELL YOUR DATA
To be crystal clear – MatterLens DOES SHARE YOUR DATA WITH THE MUSEUM’S YOU VISIT AND MUSUEM’S WITHIN THE MatterLens NETWORK.
Further, your data is rarely accessed with the only reasons we’d ever look at your data is if there’s a QA or security issue, or if you give us permission for the purposes of analysis and helping you with identifying problems/opportunities in your business.
We do study data in aggregate to improve our products, security, and knowledge of the market to help you. If you’d like to opt out of this, you can through signing a custom Terms of Use with us. Just email hello@matterlens.com to get the ball rolling.
WHAT ABOUT GDPR AND EU DATA PROTECTION?
We have you all taken care of on the GDPR front. You can check out more information our GDPR practices below, but you can also sign our Data Processing Addendum. We’re also fully certified under the US-EU and US-Swiss Privacy Shield, which you can learn more about below.
HOW’S MatterLens'S SECURITY?
When it comes to security we do a lot, this is an area that’s extremely important to our continued success. There’s a full write up here on our security page, but if you’d like our full security risk assessment, send us an email at hello@matterlens.com.
This Privacy Policy applies to the websites: www.MatterLens.com (the “Sites”) owned and operated by MatterLens, Inc. (collectively, “MatterLens”, “we”, “us”, or “our”). This Privacy Policy describes how MatterLens collects, uses, shares and secures the personal information you provide, as well as the human resources data transferred to us for processing on behalf of our customers. It also describes your choices regarding use, access and correction of your personal information.
EU-U.S. AND SWISS-U.S. PRIVACY SHIELD FRAMEWORKS
MatterLens, Inc. complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. MatterLens, Inc. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
MatterLens is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. MatterLens complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, MatterLens is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, MatterLens may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
In compliance with the Privacy Shield Principles, MatterLens, Inc. commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact MatterLens, Inc. at hello@matterlens.com.
MatterLens, Inc. has further committed to refer unresolved Privacy Shield complaints to an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, you may visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint (free of charge).
To facilitate fast and convenient resolution of complaints, you agree to participate in on-line dispute resolution through JAMS Online Mediation (Endispute).
Under certain conditions, Privacy Shield provides the right to invoke binding arbitration when other dispute resolution procedures have not provided resolution.
COLLECTION:
We may collect the following personal information from you: Contact Information, such as name, email address, mailing address, or phone number; Demographic information, such as age, education, gender, interests and zip code; Billing Information, such as credit card number and billing address; Unique Identifiers, such as username, account number or password; Geo location based on IP address; We may also collect, from you, personal information about your contacts such as Name and email address where we can send receipts of your purchases. When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at the contact information below.
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
MatterLens and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.
USE:
The personal information as indicated being collected above is used for billing, identification, authentication, service improvement, research, and contact.
INFORMATION SHARING
1. With Third Parties:
We may share your information with third-party business partners including museums, for instance, for the purpose of enhancing our products and services. If you do not want us to share your personal information with these companies, contact us at the contact information below.
2. With Service Providers:
We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us, to which these services may include:
- Payment processing
- Providing customer service
- Sending marketing communications
- Conducting research and analysis
- Providing cloud computing infrastructure
3. With Public Authorities or Law Enforcement:
In certain situations, MatterLens may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, when we believe there is a violation to our Terms of Service (see MatterLens Terms of Service), protect your safety or the safety of others, investigate fraud, or respond to a government request. If MatterLens is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. We do not sell, rent or share personal information with third parties without your prior consent.
SECURITY
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. MatterLens, Inc. ensures that all source code, files and data remain private and confidential. Due to the sensitive nature of source code we take this very seriously and make it our primary concern for all customers. We restrict access to personal information to MatterLens employees, contractors and agents who need to know that information in order to operate, develop, or improve our service. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
If you have any questions about the security of your personal information, you can contact us at the contact information below. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.
ACCESS
Upon request MatterLens will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by logging into your account or by contacting us at the contact information below. We will respond to your request within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.
MatterLens, Inc. acknowledges that you have the right to access your personal information. MatterLens has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the MatterLens, Inc.’s Client (the data controller). If requested to remove data we will respond within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.
CHOICE
We partner with a third party to display advertising on our website or to manage our advertising on other sites. Our third party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. You may sign-up to receive email or newsletter or other communications from us. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or by contacting us at the contact information below.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
PRIVACY QUESTIONS / FEEDBACK
If you have questions or concerns about MatterLens Privacy Policy please contact us at hello@matterlens.com.
EU GENERAL DATA PROTECTION REGULATION
There have been countless articles written on what GDPR is, but overall GDPR is a big update in data regulations in the EU that adds some new requirements regarding how companies should protect individuals’ data that they process. GDPR also increases the penalties for non-compliance by imposing greater fines for breaches.
There are 99 articles in the regulation setting out the rights of individuals and obligations placed on organizations covered by the regulation. I’d
encourage you to consult your own lawyer (we’ve spoken to plenty to get this right), but essentially GDPR raises the stakes on the use, ownership, and protection of personal data.
Personal data can be anything that allows an individual to be directly or indirectly identified (name, address, IP address, etc.) and can also
encompass pseudonymized data if you can back into identifying someone. GDPR wraps this concept up to giving people the “right to be forgotten.”
GDPR also requires much more transparency for businesses to make it clear on how you’re using personal data. All of these obligations are required for any company with any connection to EU citizens, which means that US companies need to comply, as well (unless they’ve made the decision of not allowing EU citizens to use their products).
DON’T YOUR DATA CENTERS NEED TO BE IN THE EU NOW?
No. GDPR does not require that our data centers be in the EU. GDPR allows a company to transfer data outside of the EU as long as practices are put in place to make sure that personal data is properly protected. We’ve certified under the EU-U.S. and Swiss-U.S. Privacy Shield frameworks to satisfy this requirement and also offer up our DPA.
WHERE CAN I FIND YOUR DPA?
Our compliance, data protection, and information security teams have collaborated to construct a Data Processing Agreement so you can rest assured your data is safe with us. We started from the ground up to review all our data processing activities and security processes to meet, and often exceed, GDPR security requirements.
HOW DOES MatterLens HANDLE PRIVACY UNDER GDPR?
To be crystal clear – MatterLens does not and will not ever sell your data to third parties. Your data is your data. Further, your data is rarely accessed with the only reasons we’d ever look at your data is if there’s a QA or security issue, or if you give us permission for the purposes of analysis and helping you with identifying problems/opportunities in your business.
On the GDPR front, there are some provisions on international data transfer mechanisms. To comply with these we certified under the EU-U.S. and Swiss-U.S. Privacy Shield frameworks, a mechanism that had been approved for cross border transfer of personal data under the Directive.
From a product perspective, you have the ability to anonymize a user through the Customer section, which allows you to maintain their data in your numbers for consistency and legal/regulatory purposes, but evaporates their identification from our databases. We’ve also added the ability to completely delete a user and their history from our databases (including all of their financial history).
WHAT IF I HAVE MORE QUESTIONS?
If you have any questions or concerns regarding how we protect personal data to comply with GDPR, please don’t hesitate to contact us at hello@matterlens.com.